Frequently Asked Questions
Filing a claim
How do I file a claim?
Send the ambulance bill to MASA with your member number clearly written on the front. You can either email your bill to ambulanceclaims@masaglobal.com, fax it to 817-681-2399, or mail the invoice to MASA – Claims Department at 301 International Parkway, Suite 300, Sunrise, FL 33323. You can also log in and upload your bill or check the status of an existing claim in the "Members" section.
How do I check the status of an existing claim?
For questions or a status update on an existing claim, log in to the "Members" section of our site. You can also email written requests or questions to ambulanceclaims@masaglobal.com.
What records do you need for my claim?
Once you receive the ambulance bill, please send it to MASA with your member number clearly written on the front. We will reach out to the provider for the Health Insurance Claim Form and the Explanation of Benefits. You are welcome to reach out to the provider to assist in the process if you desire.
Which ambulance company can I use?
At MASA, we work with all emergency transportation providers. In the event of an emergency, simply call 911 and get to the hospital. When you receive the bill from the ambulance company, just send it to us. There are thousands of ambulance companies operating throughout our coverage area. When you become a MASA member, you are effectively covered by all of them.
Should I pay the ambulance bill?
If you are a MASA member, please refrain from paying your ambulance bill. We will take care of it for you. Send the bill to MASA with your member number clearly written on the front. You can either email your bill to ambulanceclaims@masaglobal.com, fax it to 817-681-2399, or mail it to MASA MTS – Claims Department at 301 International Parkway, Suite 300, Sunrise, FL 33323. You can also log in to the "Members" section of our site to file a claim or check the status of an existing claim.
Will MASA reimburse me if I have paid the bill?
If you are a MASA member, do not pay your ambulance bill. MASA prefers to pay the provider directly. However, if you have already paid, send us a copy of the ambulance bill along with proof of payment. You can email these materials to ambulanceclaims@masaglobal.com, fax them to 817-681-2399, or mail them to MASA – Claims Department at 301 International Parkway, Suite 300, Sunrise, FL 33323. You can also log in to the "Members" section of our site to file a claim and provide proof of payment.
Do I call MASA at the time of an emergency?
No. In the event of an emergency, call 911 and get to the hospital. Later, when you receive a bill from the ambulance company, simply send it to us. However, if you are in stable condition and the doctor wants to send you to a different medical facility for specialized care, call us and we will help to facilitate medical transportation solutions.
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Which plan is right for you?
Which plan is right for you?