Which MASA membership is right for you?

Frequently Asked Questions

How can I pay for my MASA membership plan?
Plans can be paid using your bank account or credit card. Monthly plans are automatically deducted from your account every month.

How can I change my payment information?
Just give us a call at 1-800-643-9023 and have your member number available.

Won’t my insurance pay for an ambulance or emergency medical transports?
Due to the nature of modern health insurance, there’s a chance that you could be responsible for a large portion of your emergency transportation bill. Even if health insurance covers part of your bill, there are many scenarios where they may not cover the total billed cost. The ambulance that picks you up may be out-of-network, the reason for your trip may not be deemed a medical necessity or you might still have to meet your health insurance deductible.

What if the ambulance that picks me up is out-of-network?
There are more than 21,000 ambulance companies operating in the United States. Some companies are run by cities and states, others are run by local or national companies. Many insurance plans only cover in-network ambulance companies. Even if you’re heading to an in-network hospital, the ambulance itself could be out-of-network and leave you with a “balance bill.” MASA offers coverage for ALL ambulance companies operating in the United States and other coverage areas, including Canada, Mexico, the Bahamas, Bermuda, and the Caribbean (excluding Cuba).

Do I call MASA at the time of an emergency?
No. In the event of an emergency, call 911 and get yourself or your loved one to the hospital. Later, when you receive a bill from the ambulance company, simply send it to us. However, if you are in stable condition and the doctor wants to send you to a different medical facility for specialized care, call us and we will help to facilitate transportation.

Does MASA provide protection if I get sick outside the US?
Yes. The basic protection area for MASA includes the United States, Canada, Mexico, the Caribbean (excluding Cuba), the Bahamas, and Bermuda. If you plan to be outside of these areas, please provide us with your itinerary 10 days before your trip, and we will adjust your global medical transportation protection.