Your frequently asked questions, answered

Want to know more about how to use your MASA membership, how to submit an invoice for payment, or how to log in to the member portal? We’ve got the answers below!

We’re here to help

At MASA, we understand that the ins and outs of emergency transportation protection can be confusing. We’ve compiled answers to the most frequently asked questions — from how our membership plans work to what to do during an emergency. If you don’t see your questions here, please reach out to our Member Services team.

Email us at info@masaglobal.com or call us at (800) 643-9023.

Common MASA advisor questions

You should have received a confirmation email. Otherwise, call MASA at 1-800-643-9023.

Please call MASA at 1-800-643-9023.

Yes. Please call MASA at 1-800-643-9023 or email us at info@masaglobal.com.

The member must send us a cancellation request to cancel their MASA medical transportation solutions in writing via email to info@masaglobal.com.

We take care of the bills — and the hassle.

We believe during or after an emergency, you and your family deserve peace of mind. Our membership plans provide an additional layer of protection for ambulance bills, so members know they’re protected from sky high out-of-pocket costs when sudden critical care is needed.

Ready to take the next step toward peace of mind? Choose your MASA protection to experience the Medical Access & Service Advantage.