Your frequently asked questions, answered

Want to know more about how to use your MASA membership, how to submit an invoice for payment, or how to log in to the member portal? We’ve got the answers below!

We’re here to help

At MASA, we understand that the ins and outs of emergency transportation protection can be confusing. We’ve compiled answers to the most frequently asked questions — from how our membership plans work to what to do during an emergency. If you don’t see your questions here, please reach out to our Member Services team.

Email us at info@masaglobal.com or call us at (800) 643-9023.

Common MASA member portal and app questions

Categories

Popular questions
Member portal and app
Payment and upgrade
Submit an invoice or bill
MASA away from home
Member plan ID
MASA advisors

Click on “Members” at the top right corner of the header. Follow the steps on the “Member Log In” page to register online.

If you’re having trouble logging in, try to reset your password. If you are still having trouble, please call MASA MTS at 1-800-643-9023.

Log in now

If you’ve already created your member login, try to reset your password by clicking “Forgot Password?” below the login box. After following the prompts, you will receive a reset email. Follow the link and instructions in the reset email you receive and choose a new password. Remember to check your junk/spam folder if you can’t find the email in your inbox.

If you are still having trouble or are having trouble creating a member login, please call MASA at 1-800-643-9023.

Log in now

To update or add an address, log in online or send us the change in writing to one of the methods below. Don’t forget to include your member number.

  1. Mail: MASA – Member Services, 1301 International Parkway, Suite 300, Sunrise, FL 33323
  2. Email: info@masaglobal.com

To update your profile, log in to our online member portal, email us at info@masaglobal.com or call us at 1-800-643-9023. To update your billing information, call 1-800-643-9023 and have your member number ready.

Log in now

Your MASA member ID number can be found on your welcome email and is also located on your MASA plan card. If you are unable to locate it, please call us at 1-800-643-9023.

We take care of the bills — and the hassle.

We believe during or after an emergency, you and your family deserve peace of mind. Our membership plans provide an additional layer of protection for ambulance bills, so members know they’re protected from sky high out-of-pocket costs when sudden critical care is needed.

Watch how it works

Ready to take the next step toward peace of mind? Choose your MASA protection to experience the Medical Access & Service Advantage.

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Group benefits disclaimers
Consumer disclaimers

MASA is not a provider medical transportation and utilizes third-party transportation service providers. MASA does not own or lease any vehicles or aircrafts. MASA, Medical Access & Service Advantage, and MASA Direct are fictitious names of MASA Holdings, Inc., a Delaware corporation, and are affiliated with Medical Air Services Association, Inc. (MASA), Medical Air Services Association of Florida, Inc. (MASAF), and MASA Insurance Services, Inc. (MISI) jurisdictional registrations in progress.

This material is for informational purposes only and does not provide any coverage. Not all MASA products and services are available to residents of all states. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected.

Copyright © 2025 by MASA Global.