Your frequently asked questions, answered

Want to know more about how to use your MASA membership, how to submit an invoice for payment, or how to log in to the member portal? We’ve got the answers below!

We’re here to help

At MASA, we understand that the ins and outs of emergency transportation protection can be confusing. We’ve compiled answers to the most frequently asked questions — from how our membership plans work to what to do during an emergency. If you don’t see your questions here, please reach out to our Member Services team.

Email us at info@masaglobal.com or call us at (800) 643-9023.

Common MASA payment and upgrade questions

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Popular questions
Member portal and app
Payment and upgrade
Submit an invoice or bill
MASA away from home
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The amount due can be paid using your bank account or credit card. Monthly membership plans are automatically deducted from your account every month.

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Please call us at 1-800-643-9023 and have your member number available.

The best way to upgrade your MASA membership plan is to reach out to your sales agent directly for more information. If you do not have your sales agent’s information, call MASA directly at 1-800-643-9023.

The easiest way is to log in and follow the prompts for membership plan renewal. We will also mail you a renewal notice that you can send back with your payment. Otherwise, you can call us directly at 1-800-643-9023. Just be sure to have your member number available.

Log in now

If you checked the box for auto-renewal on the membership plan application, it will renew automatically. If you would like to make any changes to your choice, please send your requested changes in writing to one of the contact points below.

  1. Mail: MASA – Member Services, 1301 International Parkway, Suite 300, Sunrise, FL 33323
  2. Email: info@masaglobal.com

For more information on paying off existing accounts or debts, please call us at 1-800-643-9023 and have your member number available.

We take care of the bills — and the hassle.

We believe during or after an emergency, you and your family deserve peace of mind. Our membership plans provide an additional layer of protection for ambulance bills, so members know they’re protected from sky high out-of-pocket costs when sudden critical care is needed.

Watch how it works

Ready to take the next step toward peace of mind? Choose your MASA protection to experience the Medical Access & Service Advantage.

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Group benefits disclaimers
Consumer disclaimers

MASA is not a provider medical transportation and utilizes third-party transportation service providers. MASA does not own or lease any vehicles or aircrafts. MASA, Medical Access & Service Advantage, and MASA Direct are fictitious names of MASA Holdings, Inc., a Delaware corporation, and are affiliated with Medical Air Services Association, Inc. (MASA), Medical Air Services Association of Florida, Inc. (MASAF), and MASA Insurance Services, Inc. (MISI) jurisdictional registrations in progress.

This material is for informational purposes only and does not provide any coverage. Not all MASA products and services are available to residents of all states. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected.

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